1)  Who we are

- AILEEN MUSIC CO., LTD., is registered under Chinese Corporation Law and has been granted import and export license.

- "Aileen" trademark has been registered in United States Patent and Trademark Office (Reg.No. 3109527) and International Bureau of the World Intellectual Property Organization (WIPO) (International Registration No. 849076) in the field of musical instruments. It is protected by law in the USA and the EU market.

- We export stringed instruments (violin, viola, cello, contrabass), bows, stringed accessories, case and bags, guitars, brass-wind and woodwind instruments, and other musical instruments from China to oversea markets... 

2) Our Mission

- Our mission is to provide development opportunities for all musical instrument dealers through our customized service and competitive products.

- We are among the best musical instruments providers in China's musical industry. 

3) Why You Should Deal With Us

- We provide personalized service to you.

- We can make you have a one-step purchase of various musical instruments which are made by the experienced Chinese craftsmen.

- The quality of products is guaranteed by our unique quality control system.

- We can extend your choice of suppliers, for we have established close relationship with many of the leading manufacturers in China.

- We can give you a guarantee on high quality, in-time delivery and payment and excellent after-sales service.

Questions & Answers
- Can we place a sample order for trial?
-  Yes, definitely you can. Actually this is the best way for you to know us, to check and test the quality of our products and services, and to start our cooperation for the long term.
 
- Do you have the minimum order requirements?
- Yes, we do. The minimum order requirements should depend on different models.
 
- How to make payment?
- We prefer a down payment of 30% of the total invoice amount by wire Telegraphic Transfer (T/T, or wire transfer) in advance or Letter of Credit at sight (L/C at sight). Then the rest payment to be made one week before shipment. We're sorry at present we could not accept any kind of credit card like Master, Visa. For some areas, we accept payment by Paypal or Western Union.
 
- How about the lead time (production period)?
- It depends the items and quantity of your orders and the season (busy or not) when you place the order. Usually it takes 35-60 days after having your confirmed order and down payment. For the sample order, it could be ready just within 7-14 days if we have products in stock.
 
- How long does the shipment take from China port to mine?
- When your order is not large, with very small quantity, volume and weight, we can makeairmail shipment or shipment by express service to you. It will take about 5-10 days from Nanjing or Shanghai airport to most main airport in the world by airmail shipment. If choose express service, it just needs about 5 days from Nanjing to any address in the world.
If by ocean (LCL or FCL) from Nanjing port, Shanghai port, Tianjin port etc, to reach those west coast main seaports (as Los Angeles) of North America takes 15 days more or less, the east of main ports (as New York) about 30 days; to reach main seaports (Hamburg, Felixstowe, Barcelona, Genoa etc.) of Europe takes 30 days more or less; to reach main seaports (as Port of Dubai) of Middle East takes about 20 days; to reach main seaports (as Cape Town) of Africatakes 22 days more or less; to reach main seaports (as Tokyo, Busan, Port of Kelang) of Asiatakes about 3-5 days.
If your order is less than a full container loading, it usually takes little longer time.
 
- Do you have warrantee for your products?
- Yes, we do. Normally, within 3 months under solid evidence, we will providefreereplacements or credit notes for our customers. In practice, we do wholesale business, we always provide after-sales service for our customers. Considering the wood nature of the musical instruments, sometimes it is very difficult to classify the root cause of the problem, thus we always like to discuss with our customers case by case. It is sure we will always try our best to provide the solution for our customers.
 
- If we purchase large quantity orders, can we get some extra service?
- Yes, you can. We will provide our clients with added value service. We can supply our distributors certain percentage of the concerned parts and accessories for repairing purposes, free of charge, as per the size of orders and the kinds of instruments, if required.
 
- Is that possible for us to become the exclusive distributor of your Aileen, Winzz etc . in our country or area?
- Yes, it is. That will be our great pleasure. To be our local distributor, you need to prove your order and sales capacity per year within your market territory. We may consider giving you 6-12 months as a trial period. Within this period, you will be strictly protected the same as our sole distributor.